FAQs

Frequently Asked Questions (FAQs)

Product

What is the Royal Persian Rug Desk Mat made of?

The desk mat features a premium smooth fabric surface, a durable natural rubber base for excellent grip, and reinforced stitched edges for long-lasting durability.

What sizes are available?

Choose the size that best fits your workspace:

  • 290 × 250 × 2 mm

  • 300 × 800 × 2 mm

  • 400 × 900 × 3 mm

Is the desk mat suitable for gaming?

Yes. The smooth surface provides precise mouse tracking, making it perfect for gaming, office work, studying, and creative tasks.

Does the desk mat have a non-slip base?

Yes. The anti-slip rubber base keeps the mat securely in place during everyday use.

Is the desk mat water-resistant?

Yes. It is designed to resist everyday spills and is easy to clean with a damp cloth.

Will the colors fade?

No. The vibrant Persian-inspired design is printed using high-quality techniques to maintain its appearance with proper care.

Can I use it with any mouse?

Yes. The surface is compatible with optical, laser, and wireless mice.

Does it protect my desk?

Absolutely. It helps protect your desk from scratches, stains, and daily wear while adding a stylish touch.

Orders

How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment is confirmed.

Can I change or cancel my order?

If your order has not yet been shipped, please contact our customer support as soon as possible. Once an order has been dispatched, changes or cancellations may no longer be possible.

Will I receive an order confirmation?

Yes. After placing your order, you will receive a confirmation email with your order details.

Shipping

Do you offer worldwide shipping?

Yes. We proudly ship to customers in most countries around the world.

How long does shipping take?

Estimated delivery times vary depending on your location:

  • United States & Canada: 7–15 business days

  • Europe: 7–15 business days

  • Middle East: 7–18 business days

  • Australia & New Zealand: 8–18 business days

  • Other countries: 10–20 business days

Please note that shipping times may vary during holidays or due to customs processing.

How much does shipping cost?

Shipping costs are calculated at checkout. We may also offer free shipping during special promotions.

Order Tracking

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use it to monitor your shipment's progress.

When will I receive my tracking number?

Tracking information is usually available within 2–5 business days after your order has been shipped.

My tracking hasn't updated. What should I do?

Tracking updates may take several days to appear. If there has been no update for more than 7 business days, please contact our customer support team and we'll be happy to assist you.

Returns & Refunds

What if my product arrives damaged?

If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the damaged product and packaging. We'll review your request and arrange a replacement or refund if eligible.

What if I receive the wrong item?

If you receive an incorrect product, please contact us immediately. We'll make it right by sending the correct item or issuing a suitable solution.

Can I return my order?

Yes. We accept returns on unused products in their original condition within our return period. Please refer to our Return Policy for full details.

How long do refunds take?

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Customer Support

How can I contact customer support?

You can reach us anytime through our Contact Us page or by email. Our support team is happy to assist with any questions regarding your order or product.

What are your customer support hours?

Our support team responds to inquiries Monday through Friday. Most messages receive a reply within 24 hours.

Payment

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment methods available during checkout.

Is my payment secure?

Yes. All payments are processed through secure, encrypted payment gateways to ensure your personal and financial information remains protected.

Still Have Questions?

If you couldn't find the answer you were looking for, our friendly customer support team is always here to help. Feel free to contact us, and we'll get back to you as quickly as possible.